NP

Nick Phillips

Carrollton, US

About

Nick leads the organization in the customer program’s voice, end-to-end customer experience, and strategic partnership management. He sets the Benefits Technology department’s vision by fostering innovation and growth in an environment employees want to work in. He began his journey with the organization in 1994, moving boxes in the Policy Issue team. Nick quickly became a go-to guy working with every team, department, and directly with executives. His can-do attitude led him to become a licensed broker and grew professionally as a key enroller. In 2005 he transitioned to the newly formed online benefits administration team. He found his passion on this team that combined innovation, technical knowledge, and insurance enrollment. He rose through the ranks from data analyst to EDI supervisor to Manager to Director to CCO.

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