Romuald CETKOVIC

About

Romuald CETKOVIC is a CX & Digital Transformation leader, specializing in free-flow tolling systems, AI-powered customer operations and large-scale digital programs. He drives innovation and operational excellence across complex organizations, leveraging data strategy, automation and customer-centric design. Romuald CETKOVIC is a French executive specializing in customer experience, digital transformation and data-driven operations. He has led large-scale CX, digital and operational programs across major international companies including Sanef, Maisons du Monde, Nespresso, La Poste and L’Oréal. As Group Customer Relations Director at Sanef, he oversees customer operations, tolling transformation and digital strategy. He leads core initiatives such as the deployment of France’s first large-scale free-flow (MLFF) highway system on the A13/A14 corridor, the modernization of customer channels, and the development of predictive and automation-driven customer models. Previously, Romuald s

Investment Focus

Location

Paris, France