About
Tina leads the operational teams at Coinbase and is focused on scaling the support and IT teams to manage customer demand. Prior to Coinbase, Tina was VP of Operations and User Services at Twitter. She started at Twitter, working with 20 people in a basement managing thousands of customer support tickets a month. In five and a half years, she grew her team to thousands of employees operating out of six locations handling millions of support tickets a month. Her team helped tackle spam, account access, identity, and localization issues. Prior to Twitter, Tina spent eight years at IBM helping companies build and scale their operations. She understands not only how to rapidly scale operations and customer support teams to meet the demands of unprecedented growth, but also how to manage sensitive account and customer information.
Investment Focus
- Location
- San Francisco, US
Contact Information
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